ERPHealthcare
A 220-bed hospital closes billing leaks and pharmacy stockouts with one system
Patient billing, insurance claims, pharmacy inventory and HR on ERPNext, plus a patient app, for a 220-bed multispecialty hospital.
- billed revenue from the same patient volume
- +9%
- billed revenue from the same patient volume
- pharmacy stockouts
- −70%
- pharmacy stockouts
- days to settle insurance claims
- 18 → 6
- days to settle insurance claims
- staff on one payroll
- 900
- staff on one payroll
The client
Sevika runs a 220-bed hospital with twelve specialities, an in-house pharmacy and a diagnostic lab. Around 40% of inpatients are covered by insurance or corporate schemes.
The challenge
- ✕Consumables used on wards were often missing from final bills.
- ✕Pharmacy stock was tracked in a standalone system that didn't flag expiry or reorder levels.
- ✕Insurance claim documents were compiled by hand, delaying settlements.
- ✕Shift rosters and doctor revenue shares were calculated in spreadsheets.
The solution
OPD, IPD and package billing
Admissions, services, packages and consumables billed from one patient record.
Insurance and TPA claims
Pre-authorisation, document checklists and claim status tracked through settlement.
Pharmacy inventory
Batch and expiry control, reorder levels and ward-wise issue linked to patient bills.
HRMS and payroll
Shift rosters, attendance, statutory payroll and doctor revenue share.
Patient app
Appointment booking, lab reports and payment reminders on Android and iOS.
How we delivered
- 01Department-by-department process mapping with clinical and admin leads.
- 02Parallel run for one month alongside the old billing system.
- 03Super-users trained in each department to support colleagues.
- 0424x7 hypercare for the first two weeks after go-live.
The results
- ✓Billed revenue rose 9% from the same patient volume by capturing consumables.
- ✓Pharmacy stockouts fell 70%.
- ✓Average insurance settlement time dropped from 18 to 6 days.
- ✓Payroll for 900 staff runs in a day instead of a week.
“Billing, pharmacy and HR finally work from the same record. The leakage we used to accept as normal is gone.”